Customer support

Our site is always under construction.  Please be patient as we add details for each item, including photos. Be assured that if an item is listed in stock, we have it. Feel free to email or call us for confirmation. We are not offering international shipping at this time.

You can also contact us by email, or on Facebook with any other questions you have.  We will do our best to respond quickly. 

208-629-4686

[email protected]

PhoenixFireGamesFacebook

1 What about Covid-19?
1.1 Are you still open?

We are open for shopping Mon-Sat 11pm-10pm, and Sundays 11am-4pm. In accordance with Ada County mandate, face masks are required.

To assist with social distancing and meet state and city guidelines, our gaming space has limited seating available, and all organized events have been canceled until further notice. We are pleased to offer curbside / store pickup, local residential delivery, and standard shipping for minimal contact. 

If you have any questions, please send us an email [email protected], contact us on Facebook, or call us at 208-629-4686. 

1.2 Are you holding events?

We are not holding tournaments yet, but we do have limited seating available for casual gaming and small groups. Face masks are required for shopping and gaming. 

2 Loyalty Program
2.1 Can I use multiple rewards on my order?

No. Loyalty rewards and special discount rules or coupons cannot be combined. If you want to use more than one reward, place multiple orders. 

3 Do you offer CCG singles?
3.1 Do you sell card singles?

Yes, we sell singles for Magic: The Gathering and Pokemon.  To view our singles, click here.  

3.2 Do you buy card singles?

Yes, please click here to view our buylist. When we receive a new buylist, it is placed on hold for 48 hours for the safety of our employees and other customers.

4 Shipping
4.1 Can I pick up my order?

Yes. We are open in-store shopping, and masks are required. If you are unable to wear a mask, we gladly offer curbside pickup and delivery services, as well as shipping for orders across the US, with shipping prices based on the weight of the game(s).

4.2 Do you ship internationally?

We can ship orders across the U.S., but we do not ship internationally at this time.